Yes! All our products are official unless they are fanmade by artists.
Of course! You can contact us across various platforms (Instagram, X, TikTok and email) and we will note down your request and pass it on to the correct team.
Join the Nobility! LilakLoyalty is a reward system we have in place where you can collect crowns when placing orders in-store and online. Every 100 crowns turns into a discount that you can use on future orders.
To join, click here.
No. Unfortunately, we do not ship pre-order posters. However, any posters that are inside the product as inclusions (e.g., an album) will be included in your order.
On-hand orders are processed within 2-5 working days. Delays are possible if it is a busy period of the year (I.e Christmas).
Pre-orders are products that we list before the date of release. Lots of pre-orders come with Pre Order Benefits (POB). These are often photocards that are exclusive to Korean stores.
Sometimes, albums can come with their own pre-order inclusions that are exclusive to the first print of the album.
Pre-orders will be shipped from us when they arrive at our store. It often takes 2-5 weeks for pre-orders to arrive with us.
If your order contains other items that are not a pre-order, your order won’t be shipped until everything arrives with us. We recommend making separate orders.
Your pre-order will ship once it has reached us. This can often take 2-5 weeks after the release date, if there are no delays, which is always a possibility.
Release dates are displayed in the first line of the description of the product
If your order contains multiple pre-orders and non-pre-orders, then your order won’t be shipped until everything has arrived with us. We recommend placing separate orders.
You can track pre-orders on our pre-order page.
Click here.
To make it easier for customers to browse our website, we draft pre-order listings that have closed. If you would like a reminder of the release dates, click here for our pre-order updates page.
Our physical store is located at:
6 Claremont Hill
Shrewsbury
SY1 1RD
Wed & Thur: 11 - 5
Fri & Sat: 10 - 6
Sun: 11 - 4
Please check our socials and website for seasonal holiday opening hours.
Paypal, Apple Pay, Card
Unfortunately, we do not offer this service at the moment.
Albums can take 2-5 weeks to arrive with us. Check our socials for when new releases are available in-store.
Yes
Worldwide
We operate on a 2-5 working day dispatch estimate from the date of purchase (not including pre-orders)
Royal Mail.
For UK orders. We ship large letters and parcels with Tracked 48. We ship small letters using 1st class shipping.
For international orders, we only ship with tracked.
Parcels dispatched from the UK to destinations outside of the UK may incur customs and import tariffs. The delivery charge does not cover this, and we are not responsible for the payment of these charges. They are the responsibility of the recipient in the destination country.
If your order could not be delivered to your address. It will be returned to us, and you will be contacted about a refund or a reshipment. You will have one week to respond to this email; otherwise, your order will automatically be refunded, minus the delivery charge.
If you would like a refund, we will refund the products in the order, minus the delivery charge.
If you would like your order to be reshipped, you will need to pay the delivery charge before we ship your order out again.
If you receive damaged goods, please contact us here.
If you have changed your mind and would like to arrange a return. Please contact us here, and we will start the return process.
To be eligible for a return, the items in the order must be unopened, unused and in the original packaging.
Once the return has been arranged, you will have 14 days to send your returned items.
If you would like to cancel your order, please contact us here.
We cannot add products to an existing order, but we can refund individual items from an order.
It may not always be possible to cancel an order if it has already started to be processed. In this instance, we would offer you a return once you receive your order within (X) days.
Orders may only be cancelled if they are placed within 28 days of placing your order. Any cancellation requests where the order was placed more than 28 days ago will unfortunately be declined. Once you receive your order, you may open a return with us for a refund.
Custom duties are not paid for at checkout so you might be asked to pay them when your order is shipped (internationally). Lilakshop do not take any responsibility in paying these charges.
