SHIPPING NOTICE - Our current shipping turn around is 3-5 working days. Please check the description of PRE-ORDER items for estimated time of shipping.

Our Best Selling Groups

Free shipping on orders over £150 KPOP at affordable prices Run by fans for fans Physical UK store soon
How can we help?

FAQ

What does POB sorting mean?

A POB is a "pre order benefit" that can only be bought during a pre order period (before the album is released). These POBs come outside the album. When you purchase a pre order album with us, you are able to put a member preference list in your order notes. This dictates to us which member you would like to receive for that POB. This is not a guarantee that you will get your first choice, it is an added benefit of shopping at Lilakshop.

How long does shipping take?

Our processing time for on hand itewms is 3-5 days. For pre order item sit can vary so we recommend checking the item description.

Will I have to pay customs?

Lilakshop does not take responsibility for any added charges when you receive your parcel. We cannot predict if you will get customs or not as it depends on your local authorities.

Is everything you sell official?

Yes! All our items are official unless they are in the "Creator Corner" tab.

What is your refund & return policy?

You can request a refund for your order within 28 days of placing it. There is a 10% cancellation fee for pre orders. We offer returns if it's been within 30 days of your order arriving. To open a return please contact us via the Contact page. Return postage cost is the responsibility of the buyer.

How long do pre orders take to ship?

We recommend looking at the item description for estimates of when items will arrive to our Lilakshop HQ. Once pre order items have arrived to us, our aim is to get them shipped out within 3-5 working days.