I ordered a fairly expensive parcel from Lilak for my daughters birthday. Unfortunately there was a delivery issue which was no fault of Lilak (could happen with any store!) The customer service was excellent. They replied to my email straight away, looked into the problem, and refunded me with zero quibbles. So rare with online shopping nowadays. I was really pleasantly surprised with how they dealt with my problem with no fuss and how quickly it was sorted. Would definitely buy from them again as I have no fear that looking after their customer satisfaction is their number 1 priority. Again rare with online shops!
Album arrived safe and sound and quickly!!
Will definitely become a frequent customer. Quick delivery, had no issues with packaging
I bought the album in the summer sale and I was very surprised that it came with th preorder benefit it came really quickly
I was shocked by how good the quality of these cards were, definitely worth the money and I will be buying more from this shop. There was a delay in shipping but I just needed to email and it was fixed immediately so thank you! A good trustworthy shop if you ever need some kpop stuff
